Dear Landscape Committee and POA Board Members:
The Crow Creek Golf Club Master, Woodlands, & Cottages POA’s have employed Carolina Creations Landscapes, Inc as our exclusive landscape service provider for more than seven years. During this period they have successfully managed this relationship and our facilities. They have provided us with an appearance and quality of life that is enjoyable and rewarding. The delivery of service has been timely and professional.
When items of concern are brought to their attention, the staff and management personnel are responsive, caring, and follow thru with great dedication. Their “single point of contact” and “CARE Call” process is an unparalleled approach in the landscape industry and service industry in general.
Providing a quality product paired with outstanding customer service allows Carolina Creations Landscapes, in my opinion, to be the leading landscape provider in this area. They are able to provide us with the quality of work and the customer service we expect and demand.
I am confident that Carolina Creations Landscapes, Inc. can provide you with the same level of service that they have provided for us, for over seven years.
If you would like additional information about Carolina Creations Landscapes, you can telephone me at (910) 237-6985.
Brian D. Smith
Crow Creek Master
To whom it may concern:
As the President of the Board of Directors of Indigo Village TownHomes Association, in Indigo Plantation, Southport, I am pleased to provide the following reference for Carolina Creations:
"Carolina Creations has been our contracted landscaping and grounds maintenance service provider since December 1, 2003. They took over the work for our neighborhood after the prior contract (with XXXXX) was terminated prior to its scheduled expiry date.
When Carolina Creations began to service the Village, the grounds and related shrubbery were in a very unsatisfactory state, with numerous damaged turf areas and overgrown ground cover in many places. Beginning in January, 2004, Carolina Creations also began an off-season clean-up and clean-out program for the surrounding wooded common areas that has had a major positive impact on the appearance of the Village, at no additional cost to the Association. This program will be completed during the coming 2004/5 off-season, again scheduled and specced out to meet the identified needs at the least additional cost.
Grooming and resurrecting of the turf and front common area landscaped areas has been handled extremely well with many favorable comments being received from residents, visitors and local real estate brokers. The Board of the Association believes that Carolina Creations' work has contributed significantly to the substantial increase in Village Unit sales during the late Spring and Summer months as well as to the attraction of rental tenants to our neighborhood.
We look forward to renewing our contract with Carolina Creations when it comes up for re-bid in November and also expending the current scope of service to include additional seasonal plantings and ground cover in the entrance and other areas.
Carolina Creation's principal officer, Art Miller has been most cooperative during the past year and all of his staff have been friendly, courteous and responsive to resident concerns."
I trust this reference will be sufficient for your purposes and you may tell any prospective customer that they may contact me with any further questions they may have regarding our program or the foregoing reference.
President of the Board of Directors
Indigo Village TownHomes Association
To Whom It May Concern;
In March 2006 I commenced a professional relationship with Art Miller and Carolina Creations as the landscaper of my home here at Rivers Edge Golf Club and Plantation. Carolina Creations has become the principal landscaper of residential properties here at Rivers Edge and is in its second year as the landscaper for the Master Property Owners Association.
As the chairman of the facilities maintenance and landscape committee of the Rivers Edge Property Owners Association (REPOA) I am pleased to prepare this endorsement of the quality, level of service, and overall cost of the services provided by Carolina Creations to the REPOA.
In specific terms, the Contract Manager system that Carolina Creations utilized provides a highly favorable level of responsiveness to issues as they arise. The fact that the contract manager for both the residential and REPOA common properties is the same individual expedites communication, permits the identification and resolution of problems, in some cases before I am aware of them, and establishes a level of understanding of the expectations of the residents of the community. Imbedded in theresidential and commercial services from Carolina Creations is a “Care Call” process that provides regular, systematic contact to verify the level of satisfaction and the identification of any outstanding issues.
Carolina Creations’ response to the solicitation of proposals for landscaping services for 2008 resulted in Carolina Creations replacing the former, long-standing contractor based on overall cost savings and the anticipated level of service.
As stated above, the level of service is very satisfactory, and the contract cost is highly competitive. In fact, the REPOA has entered into a multi-year contract with Carolina Creations, to maintain stability in its budgeting process in recognition of its ongoing concern for cost containment.
I would be willing to speak with individuals interested in the REPOA experience with Carolina Creations and can be reached at the contact information indicated above.
Facilities Maintenance and Landscape Chairman
To Whom It May Concern:
It has been my ongoing pleasure to work with Carolina Creations Landscapes in the last past year.
As Chair of the Landscape Committee for the Winding River Plantation, I am responsible for the maintenance of all common areas, state road and private lot easements. This includes all ponds, swales, medians, and numerous annual beds. Carolina Creations takes care of us from A to Z. From the standard mowing, trimming, and pruning, to weed, insect, and fungicide control, as well as fertilization and beautiful floral displays, we expect and receive the best in horticultural practices.
Trying to find the “perfect fit” for one’s Landscaping needs is no easy task. After exhaustive interviews with plantations from Wilmington to S. Carolina, Carolina Creations made our short list. While cost was of primary importance, a motivating factor in their selection was the education and technical expertise coupled with the professional manner of the actual workers. Due to our high traffic areas, safe practices are imperative.
What made them stand out from the competition was their willingness to really listen to our needs and work with us in coming up with a contract that was tailor made for our needs. As our needs have changed, they have changed to meet those needs. I always have the same crews, the same foreman, and the same accounts manager. I know and trust each and every one.
Communication is key to ensuring a successful partnership. While I meet on a regular basis with my accounts manager, he is never more than a phone call away. Someone is on call for emergencies 24/7.
Much of the work I am doing at present involves changing out and/or transplanting our landscaping due to poor initial design aimed at selling property rather than thinking of long term growth patterns and tremendous safety issues. I wish our developer had used Carolina Creations to begin with.
At the end of the day, what makes Carolina Creations unique is a staff working closely both together and with their customers. As a customer, it is wonderful not just to have our needs met, but anticipated.
While young enough to be innovative, they embrace the timeless adage that “the customer is always right.” It is a great feeling!
Landscape Committee Chair
Winding River Plantation
To whom it may concern:
I can't remember whether it's been 3 or 4 years since we first signed our contract with Carolina Creations, but I do know it was in the early stages of your service at Ocean Ridge. Yes, we've had a few complaints over the years, and you and your guys have listened patiently and taken care of every one.
Several times I've tried to call you to express our satisfaction personally but, our schedules don't seem to coincide so we just leave messages back & forth.
We both wish to thank you and your crews for all of the great work you've been doing. It has been a real pleasure watching your busines grow and also marvelling at how you have been incorporating all of the additional care features we want and need into your service. As I'm sure we discussed back when we first signed on, we needed more than just lawn mowing - and that's about all the "competition" was willing to do.
Thanks for taking such good care of the outside of our home. The professionalism the entire Carolina Creations Staff is very much appreciated.
We wish you continued success and prosperity and hope you'll have time one day stop by and have a cup of coffee and accept our thanks personally.
I just wanted to drop you a quick note to let you know how happy we are with our current Account Manager, Tom Chase. He is responsive, understands customer service, has attention to detail, engages those needed to address issues, and follows up to ensure satisfaction.
I think that most of us that have retired here after a lifetime of business, often from demanding jobs, are a hard group to please. So on the occasion when someone like Tom Chase is exceeding our expectations, I wanted to be certain to recognize his efforts.
732 Latrobe Lane Shallotte
To whom it may concern:
Over the past two years you have been assisting us with our landscaping needs and lawn care maintenance for our home in Ocean Ridge Plantation. During the construction phase of our home we considered your services. At that time we decided to accept the proposal from another landscaping company. This turned out to be the one major error we made in completing our home. We have suffered the consequences of this decision over the past two years and have now replaced almost all of our original landscaping using your excellent company.
I am writing this letter to thank you and to express our great satisfaction with your assistance in replacing the landscaping. The redesign work and the plant materials you have used have resulted in a new and beautiful landscape. We continually receive complements from our neighbors and other friends regarding the new work. We obviously have made a large investment in these changes and your quality work is worth the investment. I also am comfortable that you will continue to stand behind your work and the plantings used.
Finally, I would like to commend you and your staff for the excellent work. All of your people have been friendly and go out of their way to do an excellent job and to make sure we are happy with our landscaping. The overall maintenance is also excellent and when I do have needs you respond as quickly as possible. Your staff appears to be well managed and very dedicated to their work.
We are fully aware that running a successful landscaping company in this climate is very challenging and it takes dedication to keep up with the needs and demands of your customers. I encourage you to keep up the excellent work as your business continues to grow. Thank you again for your services.
Kay and John Cary
Ocean Ridge Plantation
To Whom It May Concern:
It is a privilege to write a letter of reference for Carolina Creations Landscapes, Inc. I am the Regional Vice President for John Deere Landscapes responsible for the sales and operations of 44 locations across the Carolinas and Virginia. As a wholly owned subsidiary of John Deere, we take great pride in the integrity, quality and commitment of our company and its great heritage. With branches in over 40 states as well as Canada, we strive to provide our customers. With the products and solutions for their projects, from the small residential landscapes to the largest developments nationwide Carolina Creations Landscapes, Inc has been one of our top customers since their origin. Accordingly, I have no hesitation recommending them as a professional company with which to do business.
In my 14 years in this region, I have experienced a great variety of professionalism across our Customer base. The foundation that Carolina Creations Landscapes, Inc has built has proven to us that they are a business partner we can trust and admire. We have done significant amounts of business with them over the years, and it's their practice to always pay on time and handle themselves with the utmost respect for all parties. Even during these tough economic times when many contractors have become delinquent, Carolina Creations Landscapes, Inc has maintained A + rating with our credit department for its consistent payment record. They continue to maintain ample credit limits capable for handling projects above the normal range for most contractors.
As John Deere, we have provided financing for our customers, large and small, for over 150 Years. We maintain a very wide degree of knowledge for any of our customer’s needs, from LEED specified projects, Smart Water Management Solutions, to complete solutions for any Landscapes project. My experience with Carolina Creations Landscapes, Inc confirms that they are a company that is committed to its client's needs and maintaining superior customer relationships.
Based on our experience, we feel honored to share this reference letter for such a fine organization. If I could be of any further assistance, please do not hesitate to contact me at 704-200-4859.
Regional Vice President
To: Any Prospective Clients of Carolina Creation Landscapes, Inc.
My name is Rick Neisler, General Manager of Oakland Plantation Turf Farm, Inc. My company has been in business since 1972. Within those 38 years we have become one of the largest producers of turf-grass in North Carolina. Our 2000 acres of turf include 11 different varieties, in which 8 are licensed varieties. These licensed varieties are put through strict protocols and go through random inspections to ensure purity. We pride ourselves in our commitment to the highest quality turf underfoot as well as excellent customer service.
Our projects include such names as; Augusta National, Pinehurst #8, numerous TPC courses, The Baltimore Ravens NFL field and practice facility, as well as Airlie Gardens in Wilmington, NC.
Through the years we have surrounded ourselves with companies that share in the same values as we do. Oakland has enjoyed a longstanding relationship with Carolina Creations, Inc. The integrity and ethics of this company has made them a local leader in the landscape industry. They are committed to their customers as well as their vendors. This kind of relationship has allowed our company to extend credit terms to Carolina Creations that works for all parities involved.
I highly recommend Carolina Creations to any client that insists on commitment to quality workmanship and integrity.
Oakland Plantation Turf Farm, Inc.
To: Any Prospective Clients of Carolina Creation Landscapes, Inc.
My name is Eelco H. Tinga, III, 1st Vice President of Tinga Nursery Inc., Castle Hayne, North Carolina, Tinga Nursery Inc. has been a family run business since 1913 and is the area’s largest wholesale plant production nursery. We specialize in diverse landscape materials including ornamental trees, shrubs, annuals and perennials. As a 4th generation nursery, we strive to provide quality plant material to regional landscapers, garden centers and land developers.
Carolina Creations, Inc. and Tinga Nursery Inc. have been doing business together for approximately fifteen (15) years. In that time, we have come to know the quality of work and work ethic of Art Miller and the Carolina Creations team. They are not only recognized locally as a leader in landscape design/build and landscape maintenance but also, nationally. Recently, Carolina Creations Landscapes, Inc. received national recognition by being named “Landscape Contractor of the Year” by LandOpt, the leader of on demand business operating systems for the landscaping industry. This honor sets them apart as a leader in the Industry. Their ability to operate on large scale jobs is unsurpassed in completing production schedules while retaining high quality results.
Tinga Nursery Inc. having such a successful history working with Carolina Creations, Inc., has the ability to create credit terms that allows the individual job contract to be completed satisfactory to all parties concerned.
I highly recommend Art Miller and the whole Carolina Creations team to any client that is looking for a highly respected, trustworthy and hardworking group to handle their complete landscape requirements whether the job is on a large or small scale.
Eelco H. Tinga, III, 1st V.P.
Eelco H. Tinga, III
1st Vice President
Castle Hayne, North Carolina